Frequently Asked Questions
Everything you need to know about your favorite Bigelow blends.
How should I store my Bigelow tea to keep it fresh?
To maintain the best flavor, store your tea in a cool, dry place away from strong odors, direct sunlight, and moisture. Our foil-wrapped tea bags are specifically designed to lock in freshness and protect the delicate oils of the tea leaves.
Are Bigelow tea bags compostable?
Yes, our standard tea bags are made from plant-based fibers and are compostable. We are committed to sustainability and ensuring our packaging has a minimal impact on the environment.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress to your doorstep.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on tea. However, if your order arrived damaged or if you received the incorrect item, please contact our customer service team within 30 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery times vary based on the destination and selected shipping method at checkout.
Are your teas gluten-free and Kosher?
The vast majority of Bigelow teas are gluten-free and certified Kosher. We recommend checking the specific ingredient list on the product page or packaging for individual blend certifications.