Returns & Exchanges
At Bigelow Tea, we take pride in the quality of our family-crafted blends and want you to be completely satisfied with your purchase. If your order arrives damaged or is incorrect, we offer a hassle-free return or replacement within 30 days of receipt.
Contact Support
Reach out to our customer service team via email or phone with your order number and the specific reason for your return request.
Provide Proof
For items damaged during shipping or quality concerns, please include a clear photo of the product and packaging to expedite the review process.
Return Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on where to send the unopened tea products.
Refund Processing
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing